WineTalent is working with our client Long Meadow Ranch to fill two Guest Services Associate positions at Farmstead Restaurant and Long Meadow Ranch. Long Meadow Ranch is a family�-owned and operated producer and purveyor of world�-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. They produce award�-winning wines, handcrafted extra virgin olive oils, grass�-fed beef, eggs, and heirloom fruits and vegetables.Long Meadow Ranch has a unique opportunity for a Guest Services Associate to facilitate the guest experience at Long Meadow Ranch, Farmstead and LMR�s special events. The Guest Services Associate will be an integral member of the team, providing the highest level of professionalism, customer service and brand ambassadorship for LMR�s businesses. The Guest Services Associate will be part of a highly engaged, customer-focused service organization.
Responsibilities:
- Handling all incoming inquiries and communications with guests and booking reservations at Farmstead restaurant and Long Meadow Ranch.
- Responds to guest issues in a professional and timely manner.
- Provide customer service and timely follow-up to guests on all issues and questions in phone, email and social media messaging.
- Support the restaurant front desk as needed through greeting guests, checking in reservations and quoting wait times for walk-in customers.
- Relay messages from guests or reservation notes to managers and staff.
Qualifications and Requirements
- 1+ year of hospitality industry experience, ideally including work experience in hotels, restaurant, resort, customer service and special events.
- Experience with PBX phone systems, OpenTable and Vin65 a plus.
- Sharp attention to detail with good oral and written communication skills. Able to work in a team environment as well as operate independently.
- Highly professional in all interpersonal and business dealings
- Creative problem solver with drive and dedication to succeed.
- Able to stand for long periods of time.
- Able to lift 30+ lbs.
- Must have a valid California Driver�s License.
- This position will be based predominantly at the Farmstead facility in St. Helena. The Guest Services Associate will be available during peak business hours including Friday, Saturday and Sundays.
- This is a full-time, hourly position.
- Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k).
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