WineTalent Classifieds: Guest Services Manager for Long Meadow Ranch in St. Helena, CA

WineTalent is working with our client, Long Meadow Ranch, on a Guest Services Manager role in St. Helena, CA.  

Long Meadow Ranch is a family-�owned and operated producer and purveyor of
world-�class wine and food that is economically successful and socially responsible using
diversified, sustainable, and organic farming methods. They produce award-�winning wines,
handcrafted extra virgin olive oils, grass-�fed beef, eggs, and heirloom fruits and vegetables.

Long Meadow Ranch has a unique opportunity for a Guest Services Manager with oversight of the guest experience at Long Meadow Ranch. The Guest Services Manager will be an integral member of the team, providing the highest level of professionalism, customer service and brand ambassadorship. Reporting to the Director of Destination Operations, the Guest Services Manager will be responsible for providing the leadership of a highly engaged, customer-focused service organization.

Responsibilities:

• Handle incoming inquiries and communications with guests for restaurant, hospitality and event bookings.
• Provide training on guest relations, problem resolution and issue escalation.
• Create and maintain scripts for interfacing with guests in-person, on the phone, through email and in social media.
• Develop and maintain systems to direct guests and business contacts to the appropriate team member.
• Ensure phone etiquette according to Standard Operating Procedures. 
• Respond to guest issues in a professional and timely manner.
• Support oversight of customer service to include reviewing current operations, development of new policies to overcome repetitive issues and ensure timely response to guest inquiries.
• Develop and manage a guest relationship plan to have high rate of customer satisfaction and prompt issue resolution.
• Support other departments with inbound inquiries.
• Confirm reservations and record notes regarding dietary restrictions or special occasions.
• Promote guest experiences to the General Store, Chef�s Table, Estate and private events.
• Maintain and update customer database.
• Think proactively and constantly implement new standards and service to optimize guest experience.
• Ensure that all policies and procedures, guest experiences and operating activities carried out by team are consistent with company and brand standards.
• Other related tasks assigned by supervisor.

Qualifications and Requirements:

• Bachelor�s degree in Hotel Management, Hospitality, Communications, Marketing,Business or related field.
• 3 years of hospitality industry experience, ideally including work experience in hotels, restaurant, resort, customer service and private events.
• Advanced experience with hospitality technology and digital tools required. Specific knowledge with PBX phone systems, Vin65, Open Table, and Google Business highly desired.
• Sharp attention to detail with good oral and written communication skills. 
• Ability to work in a team environment as well as operate independently.
• Highly professional interpersonal and business relationships.
• Creative problem solver with drive and dedication to succeed.
• Able to lift 40+ lbs.
• Must have a valid California Driver�s License and safe driving record.
• Must be able to have a flexible schedule working weekends and holidays.
• A pre-employment investigative consumer report is required.

Compensation and Benefits:

• This is a full-time, salaried position.
• Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k).

Interested in applying for this position?  Please send your resume to amy@winetalent.net.  Come join an award winning hospitality team!

WineTalent Classifieds: Restaurant Front of House Manager

WineTalent is working on a Restaurant Front of House Manager role for Farmstead at Long Meadow Ranch located in St. Helena, the heart of the Napa Valley.

Description:  Long Meadow Ranch is a family-owned and operated producer and purveyor of world-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods.

Long Meadow Ranch�s restaurant at Farmstead showcases the seasonal, ingredient-driven American farmhouse cooking of executive chef Stephen Barber.  Housed in a former nursery barn, our 110-seat restaurant features an authentic farm-to-table menu.  The ingredients are foraged from local sources and feature Long Meadow Ranch�s award-winning wines, handcrafted extra virgin olive oils, grass-fed beef, eggs, and heirloom fruits and vegetables.

Long Meadow Ranch has an exciting opportunity for a Restaurant Front of House Manager to manage the delivery of a consistent, customer focused experience.  The Front of House Manager will provide oversight of the staff and will address customer service issues. 

Responsibilities

Direct Service and Staff on the Floor

• Manage a team of front of house staff including scheduling, training, general supervision.
• Actively engage in service for the majority of working hours.
• Directly perform hands-on work on an ongoing basis to manage employee performance, provide feedback and coaching, and otherwise role model appropriate behaviors in the restaurant. 
• Lead by example and maintain a strong floor presence.  Support staff throughout the day- get your hands dirty.
• Maintain procedures and standards for team service. Correct and coach employees as needed.
• Ensure positive guest experience in all areas. Respond promptly to complaints and take action to resolve guest issues.  Maintain guest satisfaction by monitoring and auditing food, beverage and service offerings.
• Build relationships with preferred patrons, recognize special occasions and PX guests.
• Ensure that all food safety, food quality standards, workplace safety standards, customer service standards and company policies are met. Comply with all Department of Environmental Health food safety regulations.
• Maintain a facility that is safe, secure and healthy as well as consistently �inspection ready� in all areas including front of house and back of house. Following systems established by the General Manager, maintain facilities as needed including mechanical systems, equipment, operation of lights, music and decor.
• Maintain standard operating procedures as established by the General Manager
• Lead daily pre-shift meetings and communicate menu features, service points and beverage training.
• Develop weekly focus topics for service points.
• Open and close the restaurant as needed. Support the management team when someone on the team is out on leave or sick.
• Keep the Service Manager and General Manager fully informed of all issues and take prompt corrective action when necessary or suggest alternate courses of action.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative, positive and respectful workplace culture.

Administrative and General

• Collaborate with the General Manager to develop an effective plan for training including food & wine education, one-on-one training, communication of company standards & policies and Long Meadow Ranch brand training.
• Manage the weekly distribution of the front of house schedule.
• Conduct regular staff performance reviews and provide growth opportunities.

Qualifications and Requirements

• A minimum of 2 years of experience in a fast paced restaurant.
• Proven experience managing and coaching service staff in a fast paced restaurant setting.
• Strong organizational and communication skills to manage staff, interact with management and resolve customer service issues.
• Excellent written and verbal communication skills.
• Valid driver�s license and maintain a safe driving record.
• A pre-employment background check is required.
• Able to lift 40+ lbs.

Compensation and Benefits

• This is a full-time, salaried position. Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k).

WineTalent Classifieds: Restaurant Service Manager

WineTalent Classifieds:  Restaurant Service Manager at Farmstead at Long Meadow Ranch in St. Helena, CA.

WineTalent is working on a Restaurant  Service Manager role for Farmstead at Long Meadow Ranch located in St. Helena, the heart of the Napa Valley.

Position:  Restaurant Service Manager

Description:  Long Meadow Ranch is a family-owned and operated producer and purveyor of world-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods.

Long Meadow Ranch�s restaurant at Farmstead showcases the seasonal, ingredient-driven American farmhouse cooking of executive chef Stephen Barber.  Housed in a former nursery barn, our 110-seat restaurant features an authentic farm-to-table menu.  The ingredients are foraged from local sources and feature Long Meadow Ranch�s award-winning wines, handcrafted extra virgin olive oils, grass-fed beef, eggs, and heirloom fruits and vegetables.

Long Meadow Ranch has an exciting opportunity for a Restaurant Service Manager to manage the delivery of a consistent, customer focused experience.  The Service Manager will provide staff training and coaching to reach operational excellence.  Actively involved on the restaurant floor, the Service Manager will provide oversight of the staff and will address customer service issues.  This role will also manage the day-to-day operations of the restaurant including ordering product and optimizing profits.

Responsibilities

Direct Service and Staff on the Floor

• Actively engage in service for the majority of working hours. Directly perform hands-on work on an ongoing basis to manage employee performance, provide feedback and coaching, and otherwise role model appropriate behaviors in the restaurant.  Lead by example and maintain a strong floor presence.  Support staff throughout the day- get your hands dirty.
• Maintain procedures and standards for team service. Correct and coach employees as needed.
• Ensure positive guest experience in all areas. Respond promptly to complaints and take action to resolve guest issues.  Maintain guest satisfaction by monitoring and auditing food, beverage and service offerings.
• Build relationships with preferred patrons, recognize special occasions and PX guests.
• Ensure that all food safety, food quality standards, workplace safety standards, customer service standards and company policies are met. Comply with all Department of Environmental Health food safety regulations.
• Maintain a facility that is safe, secure and healthy as well as consistently �inspection ready� in all areas including front of house and back of house. Following systems established by the General Manager, maintain facilities as needed including mechanical systems, equipment, operation of lights, music and decor.
• Maintain standard operating procedures as established by the General Manager
• Under the supervision of the General Manager, manage the recruitment, selection, training, counseling and discipline of front of house staff. Maintain written documentation of discipline on company templates.
• Lead daily pre-shift meetings and communicate menu features, service points and beverage training. Develop weekly focus topics for service points.
• Open and close the restaurant as needed. Support the management team when someone on the team is out on leave or sick.
• Keep the General Manager fully informed of all issues and take prompt corrective action when necessary or suggest alternate courses of action.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative, positive and respectful workplace culture.

Administrative and General

• Collaborate with the General Manager to develop an effective plan for training including food & wine education, one-on-one training, communication of company standards & policies and Long Meadow Ranch brand training.
• Manage the weekly distribution of the front of house schedule.
• Conduct regular staff performance reviews and provide growth opportunities.
• Meet restaurant financial objectives by helping to analyze variances; initiate corrective actions; develop and implement strategies to increase average meal checks.
• Order restaurant supplies as needed including coffee, tea, guest supplies, menu paper. Approve and code invoices per company standards and policies.
• Be responsible for all cash handling, banking and accounting procedures including end of day reconciliation and tip cash out systems.

Qualifications and Requirements

• At least 5 years of management experience in a fast paced restaurant.
• Proven experience managing and coaching service staff in a fast paced restaurant setting.
• Strong organizational and communication skills to manage staff, interact with management and resolve customer service issues.
• Excellent written and verbal communication skills.
• Valid driver�s license and maintain a safe driving record.
• A pre-employment background check is required.
• Able to lift 40+ lbs.

Compensation and Benefits

• This is a full-time, salaried position. Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k).

INTERESTED:  Email your resume to amy@winetalent.net

WineTalent Classifieds: Restaurant General Manager

WineTalent Classifieds:  Restaurant General Manager for Farmstead at Long Meadow Ranch in St. Helena, CA

WineTalent is working on a Restaurant General Manager  for Farmstead at Long Meadow Ranch located in St. Helena, the heart of the Napa Valley.

Position:  Farmstead General Manager

Description:  Long Meadow Ranch is a family-owned and operated producer and purveyor of world-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods.

Long Meadow Ranch�s restaurant at Farmstead showcases the seasonal, ingredient-driven American farmhouse cooking of executive chef Stephen Barber.  Housed in a former nursery barn, our 110-seat restaurant features an authentic farm-to-table menu.  The ingredients are foraged from local sources and feature Long Meadow Ranch�s award-winning wines, handcrafted extra virgin olive oils, grass-fed beef, eggs, and heirloom fruits and vegetables

Long Meadow Ranch has an exciting opportunity for a Restaurant General Manager to manage the daily operations of the restaurant.  The General Manager will hire, train and mentor employees.  As the Restaurant General Manager this role is responsible for managing the operation and ensuring guests have an exceptional dining experience.  Additionally, the Restaurant General Manager will look at ways to increase efficiencies and optimize profits. 

Responsibilities:

Manage Daily Operations

• Actively engage in service for the majority of working hours. Directly perform hands-on work on an ongoing basis to manage employee performance, provide feedback and coaching, and otherwise role model appropriate behaviors in the restaurant.  Lead by example and maintain a strong floor presence.  Support staff throughout the day - get your hands dirty.
• Ensure positive guest experience in all areas. Respond promptly to complaints and take action to resolve guest issues.  Maintain guest satisfaction by monitoring and auditing food, beverage and service offerings. 
• Build relationships with preferred patrons, recognize special occasions and PX guests.
• Provide overall leadership for the front of house staff as well as recognize and motivate staff and coach for operational excellence. Provide continuous, constructive feedback and guidance to the restaurant management team via weekly meetings. 
• Ensure that all food safety, food quality standards, workplace safety standards, customer service standards and company policies are met. Comply with all Department of Environmental Health food safety regulations.
• Maintain a facility that is safe, secure and healthy as well as consistently �inspection ready� in all areas including front of house and back of house. Develop systems and awareness to repair and maintain facilities as needed including mechanical systems, equipment, operation of lights, music and decor.
• Develop standard operating procedures; determine and implement system improvements as needed.
• Oversee the recruitment, selection, training, scheduling, counseling and discipline of front of house staff and managers. Maintain written documentation of discipline on company templates.  Communicate job expectations and assign accountability to managers for restaurant priorities and tasks.
• Lead daily pre-shift meetings and communicate menu features, service points and beverage training.
• Evaluate reservation books against traffic patterns to optimize restaurant seating. Adjust books seasonally to account for the patio and outdoor bar.
• Open and close the restaurant as needed. Support the team when a manager is away on leave or sick.
• Keep the Director of Destination Operations fully informed of all issues and takes prompt corrective action where necessary or suggest alternate courses of action.
• Maintain a favorable working relationship with all company employees to foster and promote a cooperative, positive and respectful workplace culture.

Administrative and General:

• Meet restaurant financial objectives by helping to prepare forecasts and budgets; analyzing variances; initiating corrective actions; developing and implementing strategies to increase average meal checks. Deliver financial performance meetings to the front of house managers and kitchen managers.
• Develop and maintain an effective plan for training including food & wine education, one-on-one training, communication of company standards & policies and Long Meadow Ranch brand training.
• Conduct regular manager performance reviews and provide growth opportunities.
• Provide weekly traffic projections to the restaurant managers to most efficiently schedule employees and manage labor cost.
• Review and approve payroll, approve hourly rate and status changes for employees. Approve and code purchases and submit promptly to the finance team.
• Collaborate with the finance team to process end of month accounting procedures in a timely manner, following company procedures.
• Manage restaurant purchases and inventory by negotiating prices, monitoring usage and taking corrective action.
• Develop systems to manage the ordering of restaurant supplies, usage and organization.
• Be responsible for all cash handling, banking and accounting procedures including end of day reconciliation and tip cash out systems. Submit change orders weekly to replenish the safe.
• Identify competing businesses and make changes to the offerings and operations of the restaurant to stay relevant.
• Manage the restaurant manager schedule to best suit the needs of the business and approve time off requests.

Qualifications and Requirements

• At least 5 years of management experience in a fast paced restaurant.
• Proven commitment to creating a great first impression with the ability to consistently provide excellent guest experiences.
• Strong organizational and communication skills to manage staff, interact with management and respond to guests� needs.
• Excellent written and verbal communication skills.
• Valid driver�s license and maintain a safe driving record.
• A pre-employment background check is required.
• Able to lift 40+ lbs.

Compensation and Benefits

• This is a full-time, salaried position. Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k)

INTERESTED:  Email your resume to amy@winetalent.net